Generative artificial intelligence (genAI) has been the dominant force for AI innovation, helping organizations work faster and smarter, with heightened creativity. The next wave of agentic AI raises the stakes, with the promise of autonomous, multistep workflows and independent decision-making. Yet organizations must strike the right balance between automation and accountability to capitalize on new work patterns at enterprise scale. A natural evolution of AI, agentic AI has gained traction this last year as a means of advancing operational efficiencies, trimming costs, and removing friction ...